Terms of Service

LYfestyle Mart Return & Refund Policy

In the unlikely event that you are unsatisfied with your purchases, you may return the items back to us under the following conditions:

  • Within 14 days from date of purchase
  • Unused items in original packaging

You may request for a refund under the following conditions:

  • Defective items
  • Unreasonably near expiry date
  • Missing items from delivery

We regret that dog chewing up the bottle or mistakenly eating it up are not eligible for refund process. For any other reasons you can email to us at and we will review case-by-case basis.

To help us attend to you effectively, please email to us at customer@lyfestylemart.com with your account number, reason of return/refund, and pictures related to the issue. Please allow us 1 – 2 working days for process.

We recommend that you return the items via Registered Post and that you are to prepay all postages. Lyfestylemart.com will not be responsible for parcels lost or damaged in transit to us.

Postage, shipping fees, international custom duties and taxes are non refundable, refunds will be reimbursed back to the selected mode of payment at time of purchase.

Please mail to:
Lyfestyle Group Pte Ltd
60 Kaki Bukit Place , Eunos Techpark #04-01
Singapore 415979

Lyfestyle Group Pte Ltd reserves the rights to amend policies without prior notice, but we are nice, we will still tell you. For more information, come to us at customer@lyfestylemart.com !

 

LYfestyle Mart Shipping and Delivery Policy

Lyfestylemart.com dispatches from Singapore, our courier partners get to work as fast as possible too!

For local deliveries, please allow 3 – 5 working days, from processing to getting into your hands.

For international deliveries, please allow 6 – 14 working days for your purchases to reach you. All international orders are dispatched by express air mail.

Self-collection is not available.

Free local shipping for all orders SGD$100 and above
Free shipping for all orders SGD$200 and above for Malaysia, Indonesia, Brunei, and the Philippines.
Free international shipping for all orders SGD$350 and above

A flat rate of $10 is applicable for purchases below SGD$100, SGD$200 and SGD$350 according to respective areas.

Shipping fees are not inclusive of international taxes incurred during export.

Shipping fees and relevant taxes are non-refundable.